Refund policy

Returns and refunds

We want you to be happy with your order. This policy explains how returns and refunds work at Essential Supplies. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Faulty or not as described

If a product is faulty, not of acceptable quality, or not as described, contact us and we'll put it right. Depending on the problem, we'll repair, replace or refund the item. Please send us your order number, a short description of the issue and photos if possible. We'll cover the cost of returning faulty items.

Wrong item sent

If we've sent you the wrong item, let us know and we'll arrange collection and send the correct product at no cost to you.

Damaged in transit

Please check your order when it arrives. If anything is damaged in transit, let us know as soon as possible, ideally within 7 days, so we can lodge a claim with our courier and send you a replacement quickly.

Change of mind

We don't accept returns for change of mind, including if you've ordered the wrong size or quantity. Please check product sizes and specifications before ordering. If you're unsure, contact us before you buy and we'll help you choose.

How to request a return

Email info@essentialsupplies.co.nz or call 021 505 542 with your order number. We'll reply within 2 business days with return instructions. Please don't send items back without contacting us first, as we need to give you the correct return address.

Refunds

Approved refunds are made to your original payment method within 5 business days of us receiving the returned item (or approving your claim, if no return is needed). Depending on your bank, it may take a few extra days to appear in your account.

Contact

Essential Supplies, 17 David Mccathie Place, Silverdale, Auckland 0932, New Zealand
Phone: 021 505 542 | Email: info@essentialsupplies.co.nz