Privacy policy
Your information is collected simply to make your online shopping experience easy and straightforward. It is also so that Essential Supplies can communicate with you about products and promotions. Any information provided will be kept confidential and not shared with any third party.
Customer Information
We may collect the following information:
- Name
- Contact information including email address and phone numbers.
- Address information such as physical address and postcode.
- Demographic information including age, date of birth, etc.
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased via the Essential Supplies website.
- To communicate with you during the delivery process of the product and for customer support purposes.
- To provide you with relevant product information.
Customer Communications
Essential Supplies will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address to Essential Supplies for this purpose.
Essential Supplies may also request feedback on your order, the shopping experience, and the products offered via emails and surveys for the purpose of improving Essential Supplies' service and product offering. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time.
When you choose to subscribe to Essential Supplies, we will also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from Essential Supplies at any time by using the unsubscribe function within the electronic marketing material or by changing the settings under your My Account.
Updating Your Personal Information
You can update your personal information anytime by accessing your account via the Essential Supplies website. Use your unique identifier and password to amend your account details.
Security
We assure you that all information we collect will be safely and securely stored.
When purchasing from Essential Supplies, your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is estimated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact Customer Happiness at info@essentialsupplies.co.nz.
Disclosure of Personal Information
We value our customers and will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Essential Supplies website.
Complaints About Breaches of Privacy
If you believe that your privacy has been breached by Essential Supplies, you can contact us, and all attempts will be made to resolve the matter.
Collection of Computer Data
When you visit Essential Supplies, whether as an account holder or a visitor, our servers and our Google Analytics setup automatically record information that your browser sends whenever you visit a website.
This data may include information such as your computer’s Internet Protocol (IP) address, browser type, or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
We do not treat the data collected as personal information or use it in association with other personal information, though we may aggregate, analyze, and evaluate such information to better tailor or improve the services or products provided.